Privacy Policy

Privacy policy This privacy policy sets out how MEDEXP uses and protects any information that you give MEDEXP when you use this website. MEDEXP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. MEDEXP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes

WHAT WE COLLECT We may collect the following information:  Name and job title  Contact information including Mobile Number & email address  Demographic information such as postcode, preferences and interests  Other information relevant to our nature of the business and customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 Internal record keeping.

 We may use the information to improve our products and services.

 We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. CANCELLATION POLICY MEDEXP believes in helping its customers as far as possible, and has therefore a customized cancellation policy. Under this policy:

 Cancellations will be considered only if the request is made within 24 hours of placing an order.  There is no cancellation of orders placed under the Same Day Delivery category.

 No cancellations are entertained for those products that the MEDEXP marketing team has obtained special orders or exclusive items etc. These are limited occasion & exclusive/customized offers and therefore cancellations are not possible.

 MEDEXP does not accept cancellation requests for critical items like I. V. Fluids and a listed category products. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. REFUNDS: We will process the refund after receipt of the product by MEDEXP or its business partner. Refund will be processed based on the mode of payment of the order

 Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.

 Orders paid by net banking accounts will be credited back to bank account.

 For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.